Returns Policy

Returns and Exchanges Policy

Last Updated: 9th September, 2025

This Returns and Exchanges Policy forms part of the Terms and Conditions of Handbags Market, an online store specialising in handbags and accessories. By making a purchase through our website, you agree to the terms set out below.

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1. Eligibility for Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or exchange, subject to the following conditions:

• Items must be returned within 14 days of receipt.

• Items must be unused, in their original packaging, and with all original tags and labels attached.

• For hygiene and safety reasons, used or damaged items (unless faulty) cannot be returned or exchanged.

• Sale or discounted items may be non-returnable, unless faulty or otherwise required by law.

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2. How to Initiate a Return or Exchange

If you wish to return or exchange an item, please contact us first to obtain authorisation. Returns or exchanges sent without prior approval may not be accepted.

To initiate the process:

1. Send an email using the contact information provided on our Contact page.

2. Please include “Returns” in the subject line of your message.

3. In your email, provide the following details:

• Full name

• Order number

• Item(s) you wish to return or exchange

• Reason for return or exchange

Once your request has been received, a member of our team will promptly respond with detailed instructions on how to complete your return or exchange.

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3. Return Shipping

• Customers are responsible for return postage costs, unless the item is faulty or incorrectly supplied.

• We recommend using a trackable delivery service, as we cannot be held responsible for items lost or damaged in transit.

• Where applicable, replacement items will be dispatched once the returned goods have been received and inspected.

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4. Refunds

• Once your return has been approved and inspected, refunds will be issued to your original method of payment within 10 working days.

• Delivery charges are non-refundable, except where goods are faulty or incorrectly supplied.

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5. Faulty or Damaged Items

If you believe your item is faulty or damaged upon arrival, please contact us immediately at the details provided on our Contact page. Include a clear description of the issue and, if possible, photographs of the defect.

We will arrange a replacement, repair, or refund in accordance with your statutory rights.

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6. Your Statutory Rights

This Returns and Exchanges Policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

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For any questions regarding returns or exchanges, please contact us using the information on our Contact page, ensuring you include “Returns” in the subject line. Our team will respond as soon as possible to assist you.

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Handbags Market

Online Handbags Store

handbagsmarket.com